Refund and Returns Policy for Dogateens
At Dogateens E-commerce, we understand that sometimes a product might not meet your expectations. Amount will be refunded excluding initial courier charges against our refund policy criteria, we are happy to facilitate one time free exchanges against size issue that meet our exchange policy criteria. Please review the following information to understand our exchange process:
Returns
If you’re not happy with your purchase, you can return the t-shirt within 5 days of receiving it. To be eligible for a return, the t-shirt must be unused, free from dirt, dust, or any fragrances, and in the same package and condition that you received it.
How to Return
please contact us at info@dogateens.com or utilize the Return/Exchange option on our website. Once your return/exchange request is approved, we will make the necessary arrangements for the item to be retrieved.
Exchange Process
Once we receive the returned item and confirm that it meets our refund/exchange policy criteria, we will process the refund/exchange. You will receive an email notification confirming the approval of your refund/exchange request. Please note that exchanges are subject to product availability. If the requested item is not available, we will contact you to discuss alternative options.
Non-Exchangeable Items
Some items cannot be exchanged due to hygiene concerns or the nature of the products. These include personalized or custom-made items and clearance items marked as final sale.
Exchanges
If you have any questions about our refund/exchange policy or need assistance with an refund/exchange, please contact our customer service team. We are here to help ensure that your exchange process is as smooth as possible.
For further assistance, please contact our customer service. We are here to help you!